Arrive Alive Guarantee
What is your arrive alive guarantee?
I guarantee that your corals will arrive alive or your money back for the pieces lost. All I ask is that you provide a picture of the dead-on-arrival (DOA) coral within 2 hours of package arrival, preferably in the unopened bag.
The reason for the 2 hour window for reporting DOA frags is because it ensures that the package was received and the contents were inspected by you in a timely manner. Since I coordinate a shipping date with you, 2 hours should be plenty.
The bottom line is I aim to please and try to remove all the risk from buying corals from me.
Is it safe to postpone dipping of my new specimens?
Yes! I take coral quarantine seriously. I have a rigorous coral quarantine method which includes double dips and a quarantine tank. The corals that enter the main system, i.e. the pieces that I sell, are clean. Although it would be unrealistic to guarantee that my corals are 100% parasite free, it is reasonable to say that there is a less than 1% chance that any coral that arrives to your door will have Acropora eating flatworms or nudibranchs and pretty much zero chance of having red bugs. Experienced hobbyists know that dipping alone is far from reliable, so dipping a stressed out coral that came from any trusted source, like me, will cause additional unnecessary stress.
Placing your new arrivals in a separate quarantine system is the standard, but I know it’s not always practical to keep a quarantine tank. With that said, there are ways of isolating your new arrivals if you don’t have a quarantine tank.
What if my package is delayed?
In contrast to many vendors and private sellers, if the package is significantly delayed due to weather or other incidents out of your control which results in coral deaths, I take responsibility and will ship out replacements at no cost to you. If replacements aren’t available, we will work something out. I’m a pretty easy guy to deal with and my goal is to please.
Shipping costs are non-refundable, but as stated above, any delays due to FedEx or weather that results in DOA of the entire order, I will ship out a replacement order at no additional cost to you.
Please don’t hesitate to contact me at klemscorals@hotmail.com if you have any questions.